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FAQ about your visit and the Coronavirus (COVID-19)

Important information, recommendations and precautions in relation to the Coronavirus (COVID-19) that will help you plan your visit.

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I arrive at Palma airport, pick up my luggage and go to the main arrivals hall. What can I do from here?

You must remember that in Spain it is compulsory to wear a mask in public spaces and in indoor facilities, if you cannot stay 2 metres away from other people.

It is recommended to make advance reservations online and to make payments by card or using mobile applications.

 

Transport in Mallorca: what are my options?

You may have previously booked a private pick-up, and it will be waiting for you at the departure gate or at the meeting-point.

Rent a vehicle and get around on your own. You must pick up the documentation and keys at the corresponding rental car office in the arrivals hall, and they will explain the preventive rules established by the company.

Take a taxi and travel with 3 members of your family, following the driver's instructions on distancing.

You can take a bus to the city or beaches near the airport. From Palma's main station, there is an extensive public transport network available to reach any of Mallorca's 53 municipalities. Remember that it is compulsory to use a mask on public transport.

 

Hotels and tourist apartments: what services and infrastructure can I use?

You will be given information on use and safety measures established at each facility, as well as telephone numbers for health care.

Common areas, swimming pools, gyms, etc., could have some specific rules in place to allow distancing, limit time of use and ensure the hygiene of communal facilities. Contact the accommodation booked.

Contact the facility for information on beach towels.

There will be disinfectant stations so that you can protect yourself at all times, remember to also protect any children accompanying you.

If you engage in group activities, avoid contact and try to maintain a safe distance.

In restaurants there will be rules to protect you and the food, try to follow the instructions of the staff serving you.

If you share elevators, stairs or bathrooms, avoid touching buttons, knobs, railings and other shared surfaces.

 

Can I take sightseeing tours and excursions?

Mallorca’s main tourist resources are open to the public and can be visited. For specific information on opening hours and conditions, please visit the website of the place of interest.

Public and private spaces will have visible signs at the entrances, and their staff will give you specific instructions on distancing, capacity and access to services.

Avoid handshakes and please prioritize payment by card or mobile phone.

If you are going on a guided tour, follow their instructions and preventive measures both indoors and outdoors, even if you are using a means of transport.

 

Can I play sports outdoors or at swimming facilities?

Yes, sports can be played individually or in a group up to a maximum of 20 people without physical contact.

Please, as far as possible, opt for online management of reservations, payment and customer service, so you can be informed in advance of use and access arrangements. Once in the facility, follow the instructions of the sports center, sailing club, natural area or swimming facility and maintain social distancing.

You can use the necessary sports equipment, as long as the staff of the establishment or the service provider gives it to you disinfected

 

Can I go to the beaches and coves?

Yes, the beaches and coves are open to the public, with some limitations.

At the entrances you will find posters with information on hygiene and prevention regulations.

A capacity limitation could be established, both on the beach and in the nearby car park and a distance of 2 metres will be compulsory between your belongings placed on the sand and those of other bathers.

Keep the 6 meters from shore to the sand free of towels and maintain 2 meters of social distance.

Practice sports individually.

Groups of up to 15 people are allowed.

 

Can I go to health resorts, swimming pools, jacuzzis, saunas, spas and water play areas?

Scientific authorities suggest that the use of chlorine in water could inactivate the virus and therefore prevent the risk of infection during bathing.

Follow staff instructions, to comply with capacity and length of stay. This prevents crowding in common spaces and allows the cleaning of communal areas that you need to use in order to enjoy the facility.

 

Can I go to restaurants, bars or cafés?

Yes, bars, restaurants and cafés are open with normal opening hours, with a maximum capacity of 50% and table separation indoors and 75% on terraces, with table separation, with a maximum occupancy of 20 people.

Drinking at the bar is permitted provided that a minimum distance of 2 meters is maintained. In any case, self-service products will not be available, prioritizing single disposable products or other forms of service.

Posters will be displayed informing customers of the hygiene and disinfection guidelines. The waiters will assist you on arrival and direct you to your table both inside and outside. You may find well-defined spaces or features to indicate distancing.

If you go to a buffet service, there will be protective screens and food will be plated up individually.

 

Will open-air markets be open?

Yes, and their capacity has been increased to half of their usual or authorized places. A limitation of the flow of customers is maintained, so that the social distance of two metres can be maintained and to ensure that the products sold cannot be handled by consumers.

 

Can I travel around the whole island?

Yes you can, in private cars or by bus, keeping the required distance. If travelling with your family, you can occupy adjacent seats in the car.

 

Where can I buy face masks and alcohol or hygiene products?

At any pharmacy, prices are regulated by law. You can also buy the products in large stores.

You will find a list of pharmacies open in Mallorca at this link: https://www.cofib.es/es/mobile.aspx.

 

Can I go shopping?

Yes, stores and shopping malls are open with normal opening hours, with a maximum capacity of 40%. If there are common areas, the capacity is limited to 30%.

 

Can I go to the cinema, the theater, museums, exhibition halls or visit a library?

Yes, they will be open with their normal opening hours. Check the opening hours and book on their web pages.

At museums, monuments and exhibition halls, as well as cinemas, theaters, circuses and similar spaces, the maximum capacity will be 50%.

Groups of up to 20 people can visit museums, exhibition halls and monuments, as long as members of the group remain 2 meters apart.

 

Can I go to mass or visit churches?

Yes, access to places of worship is allowed up to 75% capacity.

 

Can I go to weddings or hold a wedding?

Yes, weddings can be held in all kinds of facilities, either indoors or outdoors, provided that they do not exceed 75% capacity, and in any case up to a maximum of 150 people in outdoor spaces or 75 people indoors.

 

Can I participate in a work conference?

Yes you can attend congresses, meetings, business meetings and conferences with a maximum of 50 attendees.

 

What should I do if I develop symptoms associated with the virus?

Stay at your accommodation, and call (+34) 902 079 079 or (+34) 971 437 079 in case of cough, fever or tiredness, and 061 in case of urgent care, and wait for instructions. Remember that staying in your accommodation contributes to containing the virus. When coughing or sneezing, cover your mouth and nose with a bent elbow.

 

Does Mallorca have enough hospitals and health centers?

Yes, if you have any health problems, you can go to 4 public hospitals and 2 public-private hospitals. Mallorca has over 10 private hospitals with their emergency units spread across the island. There are more than 45 public health centers and 86 basic health units distributed across all the island’s municipalities.

It is advisable to travel with an insurance policy with medical coverage taken out at home, to avoid expensive treatments. If you have any doubts about what to do or if you need medical assistance, consult your hotel for the most up-to-date information.

More information about COVID-19 here

 

SOURCE: www.infomallorca.net

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