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Covid-19 Update

Our actions in response to the emergency

Foto Coronavirus - Aimia Hotel

 

Dear customers,


I sincerely hope that all of you and your families are in good health.
Fortunately all our team and family are well, as in Sóller, our town, the number of infections has been very limited.

In the last few weeks, since the period of forced confinement has begun, we have concentrated our efforts on attending to all the concerns of our clients who had booked their holidays and who unfortunately have not been able to visit us.
For all of them, we have offered and are still offering the possibility to change the date of their vacation to any date in 2020 or 2021, without any surcharge. For other cases we have offered credit vouchers of the value of the reservation, usable during the next 2 years and transferable on request.

Subsequently, we have been preparing to apply the new health protocols required by the government to prevent the spread of the Covid-19 infection and now more than ever, it will be very safe to spend your holidays here at the Aimia hotel.
We are aware of the uncertainty caused by this situation and just as you are looking forward to returning to our idyllic place for your holidays, we are also eager to welcome you back to our facilities very soon.

According to the latest information, flights to Mallorca from the European Community are likely to be resumed from June 15th. In this case, we would be ready to reopen after only a few days, although we cannot yet set a specific date and need to wait for official confirmations from the various countries.
To assist you in your travel decisions, we have decided to eliminate our Non-Refundable Fare for all of 2020 and have applied the same 10% discount to our existing Flexible Fare, allowing you to cancel your reservation up to 48 hours before your scheduled arrival.

We look forward to welcoming you very soon here at the Aimia hotel in Port de Sóller,

Warm Regards


Flavio Mirabella
General Manager

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